Thank you for purchasing TP-Link products. In order to protect your rights and interests, please read the following Warranty Policy carefully. PLEASE NOTE THAT THIS WARRANTY POLICY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
TP-Link USA Corp. (“TP-Link USA”) provides a limited warranty on all eligible TP-Link products purchased in the United States. The limited warranty covers failures due to defects in material or workmanship on devices, antennas and accessories*. Packaging, software products and technical data are not covered under the limited warranty. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. The maximum liability of TP-Link USA is equal to, and no higher than, the product's purchase price.
The limited warranty does not apply to refurbished products or products that were resold by unauthorized resellers. For TP-Link Refurbished Product Warranty Policy, please visit http://www.tp-link.com/us/support/refurbished/
TP-Link USA does not provide refunds under the limited warranty in any conditions. TP-Link will replace defective units with factory refurbished products. If a factory refurbished unit is not available, then the defective unit will be replaced with a brand new product. If the defective unit is discontinued, TP-Link will replace it with product(s) of equivalent value and features. Product warranty periods do not renew with replacement units. The original purchase date and warranty period will apply to replacement products.
Click here to view "Conditions that Disqualify Products from the Limited Warranty"
*Accessories: Please refer to TP-Link Home Accessories and TP-Link Business Accessories for Warranty Period.
For the warranty period of products purchased before January 1, 2016, please use the links below.
As of January 1, 2016, TP-Link USA will provide a 2-Year Limited Warranty on our Home Products and a Limited Lifetime Warranty on our Business-Class Products.
*Limited Lifetime Warranty:
a. Products with a Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date.
b. TP-Link USA will honor the Limited Lifetime Warranty for all Business-Class Products purchased on or after January 1, 2016.
c. Internal fans and internal power supplies are covered under the Limited Lifetime Warranty. External power supplies, modules and other accessories may be covered under a different warranty coverage than the host device. Please refer to TP-Link Business Accessories for more information.
If the product(s) are found to be defective and is still covered under the TP-Link replacement policy, the customer may have a replacement processed by following the steps listed below:
Click Here to view the detailed TP-Link RMA Process
Step 1) Register your product at https://warranty.TP-LINK.us.The following information is required:
Step 2) Contact us through our Toll-Free Technical Support number. For Home Products and Home Accessories call 1-866-225-8139. For Business Products, Business Accessories and Outdoor Products call 1-844-287-4762 (1-844-2TP-4SMB). A TP-Link Customer Service representative will help you troubleshoot the issue(s) you are experiencing. If the product is found to be defective, the representative will provide you with a case number.
Step 3) Return to the warranty portal and apply for a replacement/RMA using the case number the TP-Link agent provided. During this process, the customer, whose return address is located within the Continental U.S., will choose an RMA level: Basic, Free Ground, 2-Day or Next-Day Shipping. Customers who choose Basic will be required to ship the defective unit to TP-Link first. Once received, TP-Link will ship (via UPS ground) the replacement unit. Customers that choose basic will not be required to supply a credit card, but the replacement process will be based on how long the customer takes to return the defective unit. Customers that choose Free Ground Shipping will be supplied a free return label for the defective unit. TP-Link will ship out the replacement unit via UPS ground. Customer will be required to provide a credit card that will only be charged if the defective unit is not received in 30 days. Customers that choose 2-Day or Next-Day Shipping will follow the same process as Free Ground shipping but will have the delivery of their new unit expedited. 2-Day shipping will have a fee of $24.99. Next-Day Shipping will have a fee of $54.99 that will be billed to the specified credit card on file. Please note that free shipping is not available to customers whose return address is located outside of the Continental U.S. and such customers will have to pay for both ways of the shipping cost.
Step 4) Once the RMA is verified, if Free Ground, 2-Day or Next-Day is chosen the customer will receive a return label via email from TP-Link. TP-Link will ship the replacement device via UPS and length will be dependent on chosen shipping method. Use the provided label to ship the defective unit back to TP-Link. If Basic is chosen, you the customer will be responsible for shipping the defective product back to TP-Link.
TP-Link USA Corporation
10725 Sierra Ave., Unit 100A
Fontana, CA 92337
Remarks: TP-Link USA reserves the right, at its sole discretion, to interpret, modify and amend this warranty policy at any time.